1300 302 224

Booking Information

Bookings are preferred and given priority for Santa Photo Visits.
Bookings Essential for Pet and Sensitive Santa Sessions.

To avoid disappointment we recommend to make a booking.

How to Make a Booking

  1. Select your local Shopping Centre on the Find Santa at Your Local Shopping Centre page
  2. Select your Santa Photo Experience (Santa Photos, Pet Photos, Sensory Photos)
  3. Click the green BOOK NOW button at the bottom of the Santa Photo Experience. (The button will not appear until bookings open.)

Your Santa Photo Experience

  • To secure your booking you will need to purchase a minimum of a Starter Photo Pack
    You may also pre-purchase other Photo Packs at time of Booking.
    You may change or upgrade your pack, and purchase additional prints, digital files and photo gifts on the day of your visit. Please note you cannot upgrade to a Large Group Pack or any of the Multi Family Packs due to the additional time allocated to these sessions. When making a booking at our Private Picton Santa Studio you will need to book the package that you desire as these packs are based on times.
  • Select your preferred date and time.
    (If you cannot click on the date, unfortunately, there are no available times. However keep checking back as spots may become available throughout the season.)
  • Enter your details and payment details.
    You will be sent an email and sms text message to confirm your booking and payment.
    (If you do not receive an email your booking is NOT confirmed. Please check your junk and spam folders. Unpaid bookings will be removed automatically from our system.)
    We will send you a reminder email 1 day before your booked session. And a follow up reminder sms on the day of your appointment.
  • If you are having trouble booking call 1300 302 224 to book over the phone.

    • How to Change or Cancel your Booking

    • In your confirmation email there is a link to reschedule your booking.
    • You can reschedule your booking yourself up to 24 hours before your session. With less than 24 hour please call 1300 302 224 or visit the Shopping Centre.
    • You may cancel your booking up to 24 hours before the session and request to receive a refund. With less than 24 hour please call 1300 302 224.
    • A $3 Administration fee will be withheld for all cancellations.
    • You must contact us to process all refunds.
    • $28 is retained for missed bookings.

    On the day of your Santa Visit

    • Please arrive no more than 5 minutes before the start of your session.
    • Our elves will greet you and check you in.